The Emergence of Proactive Communications in Customer Service ...

Learn how proactive communication technologies, such as outbound Interactive Voice Response (IVR), can help you optimize your multichannel strategy, save money, and retain customers.

Proactive communications ease the cost and complexity of maintaining a multichannel customer service by, for example, initiating communications with customers likely to need or want it, thus pre-empting inbound customer service calls. In?The Emergence of Proactive Communications in Customer Service, you'll learn about a range of technologies that will help you reduce costs, increase revenue, and improve customer experience and retention.

Learn how proactive communications can help you:

• Apply business logic in choosing the best channel to reach a specific customer
• Alleviate the resource allocation issues associated with a multichannel strategy
• Improve customer satisfaction under tight budget constraints
• Turn your company from a responsive into a proactive player

Join a rapidly growing number of companies who are using proactive communications to manage multiple channels for an increasingly diverse customer base.

Source: http://businesstrainingmedia.blogspot.com/2012/08/the-emergence-of-proactive.html

occupy dc ufc 143 fight card my fair lady conversion disorder the chronicle spinal stenosis the forgotten man